Refund and Cancellation Policy for Control Alt Fix Systems
Last Updated: 01-01-2021
Thank you for choosing Control Alt Fix Systems. This Refund and Cancellation Policy outlines the terms and conditions regarding refunds and cancellations for our web hosting services. By using our services, you agree to comply with this policy. If you do not agree with any part of this policy, please refrain from using our services.
1. Refund Policy
a. 7-Day Money-Back Guarantee: We offer a 7-day money-back guarantee for our shared hosting plans. If you are not satisfied with our services within the first 7 days of your initial purchase, you are eligible for a full refund, excluding any setup fees or domain registration costs.
b. Exclusions: The money-back guarantee does not apply to domain registration fees, SSL certificate purchases, dedicated servers, VPS hosting, or any other non-shared hosting plans.
c. Requesting a Refund: To request a refund, please submit a cancellation request through our customer support portal or contact our support team. Refunds will be processed within 30 Days from the date of your refund request.
2. Cancellation Policy
a. Cancellation Process: You may cancel your hosting plan at any time by logging into your account and submitting a cancellation request. Alternatively, you can contact our customer support team to initiate the cancellation process.
b. Prorated Refunds: For cancellations made after the initial 30-day money-back guarantee period, you will not be eligible for a full refund. Instead, you may receive a prorated refund based on the remaining unused days of your hosting plan.
c. Exclusions: The 30-day money-back guarantee does not apply to cancellations made after the initial 30 days. Additionally, domain registration fees, SSL certificate purchases, dedicated servers, VPS hosting, or any other non-shared hosting plans are not eligible for refunds upon cancellation.
3. Disputes
a. Refund Disputes: If you believe you are entitled to a refund but encounter any issues, please contact our customer support team. We will work with you to address any concerns promptly and fairly.
4. Data and Account Deletion
a. Data Removal: Upon cancellation, all data associated with your hosting account will be removed from our servers. It is your responsibility to back up and save any data you wish to retain before the cancellation takes effect.
5. Changes to the Policy
a. Policy Updates: We reserve the right to update, modify, or change this Refund and Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Please review this page periodically to stay informed about any updates.
6. Contact Us
If you have any questions or concerns regarding this Refund and Cancellation Policy, please contact us at hello (at) ctrlaltfix.co.ke.
By using our services, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy. Thank you for choosing Control Alt Fix Systems as your hosting provider.